International options
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 Argentina 
 Armenia 
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Prams.net FAQ

 

• How do I shop at Prams.net?

• How secure is it to shop at Prams.net?

• Which safety standards do your products comply with?

• How do I create an account?

• What does 'Login' mean, and how can I use it?

• How does the payment system work?

• What can I do if I'm looking for a very specific model and can't find it at Prams.net?

• Shipping - time, costs, import duty

• How can I have the sales tax (VAT) refunded after exporting purchased goods outside the EU?

• How can I order without VAT as a company?

• How does Prams.net Rewards work?

• How do I return a product?

• How much warranty to do I have, how do you handle problems?

 

 


How do I shop at Prams.net?

 

Our entire product range is available for you to view, in full detail, any time and as often as you like. Once you’ve decided on a model, please enter your billing address, delivery address and your payment details, then press 'Send' to place your order.


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How secure is it to shop at Prams.net?

 

We use the SSL payment process. This means that all personal details you send us will be secure and won’t be seen by anybody else. The most important protection for you, however, is your password. Never give your password out to anybody, and don’t let anybody else use your account. We adhere to data protection laws and legal requirements. The data you provide will only be used for processing your orders, and to help us improve our service to you. We will never give out your information to third parties without prior consent. For further details, please see the terms and conditions.


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Which safety standards do your products comply with?

 

As our main shops are in Germany, our products comply with all the relevant European Safety standards.


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How do I create an account?

 

Click on ‘Register’ at the top of the page, underneath the ‘Login’ button. You will automatically be directed to the registration page. Please accurately fill out everything with a * next to it. We adhere to data protection laws and will not pass on your information to third parties without your prior consent.


You can then immediately log in to Prams.net. Please supply us with your delivery address, if it is different to your billing address. Otherwise, we will use your billing address as the address we send your orders to. If you choose to delete your account at Prams.net you can do so by emailing service@prams.net


Please be aware that by terminating your account you will no longer have access to your orders or your order history. You will also lose all of your saved data, which cannot be recovered from us once it has been deleted. Please contact us if you wish to terminate your account, and also let us know your reason for leaving us. This will help us to improve our service to you.


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What does 'Login' mean, and how can I use it?

 

In order to have full use of Prams.net you must have an account and be logged in. If you don’t have an account, you can create one in just a few minutes. The only thing you’ll need is a valid e-mail address. Once you’re registered, all you have to do is enter your e-mail address and password.


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How does the payment system work?

 

Once you have decided on your products, you can 'Checkout'. Double-check that you have the correct item in your basket. Once logged in, select your payment method. Your order will be processed only once you have clicked “Place order” at the end of the payment process.


Ways to pay

 

We offer the following payment methods:

 

• Visacard (Credit/Debit/Electron)

• Mastercard (Credit/Debit)

• Maestro Card

• PayPal (except certain circumstances, e.g. long delivery times)

• Prepayment


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What can I do if I'm looking for a very specific model and can't find it at Prams.net?

 

Double-check your search results; it might be in a different category to the one you expected. If you still can’t find what you are looking for, please feel free to contact our customer service team. We are always striving to give our customers the best service we can, and we will do our upmost to help you find what you are looking for. Unfortunately, however, we cannot guarantee that we will find your desired item every time.


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Shipping - time, costs, import duty

 

We inform on the product page, how long it takes until the product is shipped. We ship by DHL or DPD from Augsburg in Germany. You receive the parcel by a local partner or the local DPD office.

 

In the table below you find per country.

 

  • Shipping costs: the actual costs or how we calculate it (in certain cases a fee for bulky products is applied), in the shopping cart, you always see the actual costs.
  • Average transport time: total time to receive a package is the time to dispatch mentioned at the product page + the transport time.
  • Delivered by: is most often a local DHL partner or DHL itself
  • Local tracking link: once the parcel arrives in the country, it can be tracked at this link.
  • Local tracking code: if there is a local tracking, sometimes the DHL tracking number can be used, sometimes the UPU code, which an be found on the DHL tracking page.
  • Likely import duty/local sales tax: Outside the EU you do not have the pay the 19 % VAT. On receipt, you might have to pay import duty and local sales taxes. Here a link to a more detailed calculation.

 

<
Country Shipping cost (costs are shown in shopping basket) Transport Time Delivered by Local Tracking Link (once parcel is in country) Local Tracking code Import Duty (Prams) Local Sales Tax
United Kingdom 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
United States of America ca. 22 €/package + ca. 5.3 €/Kilo 1 - 3 weeks USPS https://tools.usps.com/go/TrackConfirmAction.action? UPU 4.4% Depends on state
 
Albania ca. 16 €/package + ca. 1.8 €/Kilo 1 week Posta Shqiptare http://www.dhl.de/en.html DHL n/a.
Algeria ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks Algerie Post http://www.dhl.de/en.html DHL 30% 17%
Argentina ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks Correo Argentino http://www.dhl.de/en.html DHL 20% 21%
Armenia ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Hay Post http://www.haypost.am/view-lang-eng-getemsdata-page.html?itemid= UPU n/a.
Australia ca. 27 €/package + ca. 6.5 €/Kilo 2 - 4 Weeks Aus Post http://auspost.com.au/track/ UPU 0% 10%
Austria 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Azerbaijan ca. 20 €/package + ca. 4.6 €/Kilo 2 - 4 Weeks EMS Azer Express Post http://www.azems.az/admin/search.php UPU 15% 18%
Bahrain ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Bahrein Post http://www.dhl.de/en.html DHL 5% No sales tax
Belarus ca. 16 €/package + ca. 1.8 €/Kilo 2 - 4 Weeks Belpost EMS http://search.belpost.by/#EE012227608DE UPU 5% 20%
Belgium 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Bolivia ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 10% 14.94%
Bosnia Herzegowina ca. 16 €/package + ca. 1.8 €/Kilo 2 - 4 Weeks JP BH Pošta http://www.dhl.de/en.html DHL 5% 17%
Brazil ca. 31 €/package + ca. 9.1 €/Kilo 3 - 5 weeks Correios http://websro.correios.com.br/sro_bin/txect01$.startup?P_LINGUA=001&P_TIPO=001 UPU 20% Depends on province
Brunei Darussalam ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 0% No sales tax
Bulgaria 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Canada ca. 22 €/package + ca. 5.3 €/Kilo 1 - 2 Weeks Canada Post http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en UPU 8% Depends on province
Chile ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks Correios de Chile http://www.dhl.de/en.html DHL 6% 19%
China ca. 22 €/package + ca. 5.3 €/Kilo 3 - 5 Weeks China Post http://track-chinapost.com/startairmail.php UPU 20% 17%
Colombia ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks Columbian Post http://www.dhl.de/en.html DHL 10% 16%
Croatia 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Cyprus, Republic of 6.90 €, free over 100 € 1 - 3 weeks Cyprus Post http://ips.cypruspost.gov.cy/ipswebtrack/ UPU Not applicable - EU
Czech Republic 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Denmark 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Dominican Republic ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 20% 18%
Egypt ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks Egypt Post http://www.dhl.de/en.html DHL 20% 0%
Estonia 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Finland 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
France 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Georgia ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks Georgian Post http://www.dhl.de/en.html DHL n/a.
Germany 6.90 €, free over 100 € 1-2 bus. Days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Greece 6.90 €, free over 100 € 1 - 2 weeks DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Guadeloupe ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 2.70% 8.50%
Guyane ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 0% 16%
Hongkong ca. 22 €/package + ca. 5.3 €/Kilo 1- 2 Weeks Hong Kong Past http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp UPU 0% No sales tax
Hungary 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Iceland ca. 16 €/package + ca. 1.8 €/Kilo 2 - 4 Weeks Postur http://www.dhl.de/en.html DHL 10% 24%
India ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks India Post http://www.dhl.de/en.html DHL 10% No sales tax
Indonesia ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Pos Indonesia http://www.dhl.de/en.html DHL 10% 10%
Iran ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL http://www.dhl.de/en.html DHL n/a.
Ireland 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Israel ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks Israel Post http://www.israelpost.co.il/itemtrace.nsf/mainsearch?OpenForm&L=EN UPU 0% 17%
Italy 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Japan ca. 22 €/package + ca. 5.3 €/Kilo 1 - 3 weeks Japan Post http://tracking.post.japanpost.jp/service/numberSearch.do?locale=en&searchKind=S004&SVID= UPU 0% 8%
Jordan ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Jordan Post http://www.dhl.de/en.html DHL 30% 16%
Kazachstan ca. 17 €/package + ca. 3.3 €/Kilo 2 - 4 Weeks Kazpost http://online.kazpost.kz/en/Tracking/Index UPU 5% 12%
Kenya ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL http://www.dhl.de/en.html DHL n/a.
Kuwait ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Kpost Kuwait http://www.dhl.de/en.html DHL 5% No sales tax
Kyrgyzstan ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL n/a.
Latvia 6.90 €, free over 100 € 1 - 3 weeks DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Lebanon ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks Liban Post http://www.dhl.de/en.html DHL 5% 10%
Liechtenstein 12.9 € 3 - 5 bus. days Liechtensteinische Post http://www.dhl.de/en.html DHL 0% + CHF17.00 per 100 kg 8%
Lithuania 6.90 €, free over 100 € 1 week Post Lt http://www.post.lt/en/help/parcel-search/index?num= DHL Not applicable - EU
Luxembourg 6.90 €, free over 100 € 3 - 5 bus. days Post Luxembourg http://www.trackandtrace.lu/homepage.htm DHL Not applicable - EU
Macau ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 0% No sales tax
Macedonia ca. 16 €/package + ca. 1.8 €/Kilo 2 - 4 Weeks Macedoinan Post http://www.dhl.de/en.html DHL n/a.
Malaysia ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Malaysian Post http://www.pos.com.my/pos/appl/service/sub_e_parcel.asp UPU 0% 6%
Malta 6.90 €, free over 100 € 3 - 5 bus. days Malta Post http://www.dhl.de/en.html DHL Not applicable - EU
Martinique ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 2.70% 8.50%
Mexico ca. 22 €/package + ca. 5.3 €/Kilo 1 - 3 Weeks Correos de México http://www.sepomex.gob.mx/lservicios/seguimientoen/emsportalen.aspx UPU 10% 16%
Moldova, Republic of ca. 16 €/package + ca. 1.8 €/Kilo 2 - 4 Weeks Po?ta Moldovei http://www.dhl.de/en.html DHL n/a.
Monaco 6.90 €, free over 100 € 3 - 5 bus. days La Poste Monaco http://www.dhl.de/en.html DHL 2.70% 20%
Montenegro ca. 16 €/package + ca. 1.8 €/Kilo 2 - 4 Weeks Montenegro Post http://www.dhl.de/en.html DHL n/a.
Morocco ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks Poste Maroc http://www.dhl.de/en.html DHL 25% 20%
Netherlands 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
New Zealand ca. 24 €/package + ca. 6.8 €/Kilo 2 - 4 Weeks New Zealand Post https://www.nzpost.co.nz/tools/tracking UPU 5% 15%
Nigeria ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL http://www.dhl.de/en.html DHL n/a.
Norway 12.9 € 1 week Posten No http://sporing.posten.no/index.html?lang=en DHL 0% 25%
Oman ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Oman Post http://www.dhl.de/en.html DHL 5% No sales tax
Pakistan ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Pakistan Post http://www.dhl.de/en.html DHL 20% 0%
Panama ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 10% 7%
Paraguay ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 20% 10%
Peru ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks Serpost http://www.dhl.de/en.html DHL 6% 16%
Philippines ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Phlpost http://www.dhl.de/en.html DHL 5% 12%
Poland 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Portugal 6.90 €, free over 100 € 3 - 5 bus. days Correios de Portugal http://www.dhl.de/en.html DHL Not applicable - EU
Puerto Rico ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Puerto Rico Post http://www.dhl.de/en.html DHL 4.40% 12.50%
Qatar ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Q Post http://www.dhl.de/en.html DHL 5% No sales tax
Reunion ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 2.70% 8.50%
Romania 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Russian Federation ca. 22 €/package + ca. 2.1 €/Kilo 2 - 4 Weeks Russian Post EMS http://www.russianpost.ru/rp/servise/en/home/postuslug/trackingpo UPU 5% 18%
Saudi Arabia ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Saudi Post http://www.dhl.de/en.html DHL 5% No sales tax
Serbia ca. 16 €/package + ca. 1.8 €/Kilo 1 - 2 Weeks Posta RS http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp UPU 1% 20%
Singapore ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Sing Post http://www.dhl.de/en.html DHL 0% 7%
Slovakia 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Slovenia 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
South Africa ca. 27 €/package + ca. 5.7 €/Kilo 2 - 4 Weeks South African Post Office http://www.postoffice.co.za/tools/trackandtrace.html UPU 20% 14%
South Korea ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 5% 10%
Spain 6.90 €, free over 100 € 1 - 2 Weeks DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Sweden6.90 €, free over 100 € 1 week DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
Switzerland 17.90 € 3 - 5 bus. days Die Post http://www.dhl.de/en.html DHL 0% + CHF17.00 per 100 kg 8%
Taiwan ca. 22 €/package + ca. 5.3 €/Kilo 1 - 3 weeks Chunghwa Post http://postserv.post.gov.tw/webpost/CSController UPU 5% 5%
Tajikistan ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL n/a.
Thailand ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks Thailand Post http://www.dhl.de/en.html DHL 30% 7%
Tunisia ca. 26 €/package + ca. 3.9 €/Kilo 2 - 4 Weeks La Poste Tunisienne http://www.dhl.de/en.html DHL n/a.
Turkey ca. 22 €/package + ca. 1.7 €/Kilo 1 - 3 weeks PTT http://www.ptt.gov.tr/index.snet?wapp=internationalDeliveryTracking2_en UPU 2.70% 18%
Turkmenistan ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL n/a.
Ukraine ca. 16 €/package + ca. 1.8 €/Kilo 1 - 2 Weeks Meest Group https://t.meest-group.com/dp/ DHL 0% 20%
United Arab Emirates ca. 10 €/package + ca. 2.7 €/Kilo 1 - 3 Weeks Emirates Post Office http://www.dhl.de/en.html DHL 5% No sales tax
United Kingdom 6.90 €, free over 100 € 3 - 5 bus. days DPD, DHL https://www.dpd.com/de_privatecustomers/
http://www.dhl.de/en.html
DPD, DHL Not applicable - EU
United States of America ca. 22 €/package + ca. 5.3 €/Kilo 1 - 3 weeks USPS https://tools.usps.com/go/TrackConfirmAction.action? UPU 4.4% Depends on state
Uruguay ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 20% 22%
Uzbekistan ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL n/a.
Venezuela ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks Ipostel http://www.dhl.de/en.html DHL 20% 12%
Vietnam ca. 22 €/package + ca. 5.3 €/Kilo 2 - 4 Weeks DHL/National Post http://www.dhl.de/en.html DHL 30% 10%
Zimbabwe ca. 31 €/package + ca. 9.1 €/Kilo 2 - 4 Weeks DHL http://www.dhl.de/en.html DHL n/a.

 

When the parcel leaves the warehouse, you receive an Email with the tracking code and the tracking link, where you can follow it.

 

For very heavy products, bulky fees may apply, some products cannot be shipped in some countries. You can calculate your shippings costs in the shopping cart before the payment.

 

For deliveries to outside the European Union, additional charges and taxes may have to be paid on reception of the product.


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How can I have the sales tax (VAT) refunded after exporting purchased goods outside the EU?

 

When exporting the goods you have to fill out the form

 

"Ausfuhr und Abnehmerbescheinigung für Umsatzsteuerzwecke bei Ausfuhren im nichtkommerziellen Reiseverkehr (§6 Abs. 3a UstG)" (incl. sample)

 

and get it approved by the customs office. You need our invoice that you received with the goods to do this. You must have the customs authorities fill out their part of this document, confirming that the goods were actually exported.

 

The last step is to send us the invoice, the certified export form, as well as a copy of the exporter's identification card

 

  • by post addressed to: Storesco, Argyll House, All Saints Passage, SW18 1EP London, England
  • by fax to: +49 (0) 821 271 9000
  • the scanned documents per email to service@prams.net

 

Please don't forget to provide us with your bank account details (Account holder, IBAN, BIC, name of bank.) The sales tax will be refunded after we're provided with all required information and verified it, which can take a couple of days.

 

If you have other situations, where you do not have to pay VAT inside the EU (e.g. Nato, embassies) please email the scanned form you receive (e.g. from Nato, embassies) to service@prams.net before the order. We will check it and let you know if we can accept it.


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How can I order without VAT as a company?

 

Within the EU and outside Germany, please order and email us the VAT number of your company to service@prams.net, we then check it and pay the VAT back. Outside the EU we charge no VAT.


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How does Prams.net Rewards work?

 

You earn 2% BACK on every purchase! The more you shop, the more you earn.

Membership in Prams.net Rewards is free and automatic, when you shop you start earning Rewards. Reward Euros can be applied toward any future purchase. There are no product restrictions.

 

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Start earning today!

Note: we value your privacy and adhere to our Privacy Policy.
  

 

Redeem Rewards:


- Redeem on any product. No restrictions.

- Look for the Prams.net Rewards checkbox to apply your rewards at checkout.

- You cannot combine the rewards with discount codes in one order.

- To use rewards please register, rewards can be used one week after the order, except when paying with "prepayment", one week after we received the payment.

 

Prams.net Rewards Terms & Conditions


We sometimes offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. We may at our discretion change these Terms, general Conditions of Use and Privacy Notice, or any aspect of the Rewards program, without notice to you. We may terminate your membership at our discretion without notice. If we do so, you will still be entitled to spend Prams.net Rewards Euros earned under the program redemption terms. However, we will not allow redemption for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of this program, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

 


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How do I return a product?

 

We offer returns for unused products in the original packaging from the European Union within 14 days for 6.90 €, if you use our return label. Please email to service@prams.net, we email the label as a PDF.

 

Countries outside EU: Please return your items at your cost to: Prams.net, Storesco Betriebsstätte Augsburg, Steinerne Furt 44/Rastenburgstrasse, 86167 Augsburg, Germany.

 

Should you have any further questions, please contact our customer service team at: service@prams.net.

 


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How much warranty to do I have, how do you handle problems?

 

We apply the two year German legal warranty as we ship from Germany. In case of problems, please write an email to service@prams.net with a problem description and images if possible. We then help you with our supplier.

 

We ship spare parts covered by the warranty for free. If the product has to be sent in for repair,

 

  • inside the EU: We email a return label to send it to our warehouse within the EU. For repairs covered by the warranty, it is free, for other repairs it costs 6.90 Euros.
  • outside the EU: For warranty repairs outside the EU we cover 50 % of the shipping costs back and forth. We might offer a partial refund to cover part of the costs of a local repair if this is more effective for both of us.

 


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